Refund policy

✿ Overview
All products are made on demand, just for you.
Because of this, we do not accept returns, exchanges, or cancellations once an order has started production.

✿ Corrections
If you notice an error in your phone model, design, or shipping address, please contact us before your order is reviewed and confirmed for production.

• Orders are usually confirmed within 2–3 hours, but may take longer.
• Once production is confirmed, changes cannot be made.

✿ Returns & Exchanges
We do not accept returns or exchanges for:

• Change of mind
• Incorrect model selected
• Personal preferences (color, design, finish, etc.)

Please review your order carefully before completing your purchase.

✿ Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or does not arrive, please contact us within 7 days of delivery.

To resolve your case, we may require:

• Order number
• Description of the issue
• Photo evidence (if applicable)

Once reviewed, we will offer a suitable solution, which may include a replacement or refund.

✿ Shipping Issues
If your order is lost in transit or not delivered, please contact us and we will assist you.

Please note:

• We are not responsible for incorrect shipping addresses entered at checkout
• Orders cannot be changed or canceled once production has started

✿ Order Processing
All orders are processed on demand. Once an order is confirmed for production, it cannot be modified or canceled.

✿ Contact
support@saltyclub.co ♡
We aim to respond within 24–48 hours.